Privacy Policy

BL FOODS & OILS Private Limited
Applicable to www.blfoods.in, www.anazmart.in and the Anaz Mart mobile application

1. Introduction

This Privacy Policy describes how BL FOODS & OILS Private Limited ('Anaz Mart', 'we', 'our' or 'us') collects, uses, stores, discloses and safeguards personal information when you access or use our websites, mobile application and related services. By accessing the Platform, creating an account or placing an order, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your information in accordance with applicable law.

2. Information We Collect

We may collect information including your name, mobile number, email address, delivery and billing address, profile details, age, gender (where voluntarily provided), business details including GST information for B2B users, account credentials, order history, customer support communications, preferences, uploaded prescriptions, documents, photographs, device identifiers, IP address, browser information, cookies, approximate location, app usage information and transaction details. Payment card information is processed by authorised payment service providers and is not stored by us except where legally permitted.

3. How We Use Your Information

We use your information to create and manage your account, verify your identity, process orders, coordinate deliveries, communicate order updates, provide customer support, personalise your experience, detect fraud, improve our products and services, comply with legal obligations, process refunds, maintain transaction records, facilitate pharmacy and telemedicine services where applicable, send service notifications and, where permitted, promotional communications.

4. Sharing of Information

We may share information with marketplace sellers, logistics partners, payment gateways, technology providers, analytics providers, customer support vendors, professional advisors, auditors, government authorities and law-enforcement agencies where legally required. Information is shared only to the extent reasonably necessary for providing services, protecting our legitimate interests or complying with applicable law.

5. Cookies and Analytics

We use cookies, SDKs and similar technologies to remember your preferences, keep you signed in, analyse traffic, understand user behaviour, improve performance and enhance security. You may control cookies through your browser settings, although disabling certain cookies may affect functionality.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with statutory obligations, resolve disputes, enforce agreements and maintain business records. When information is no longer required, it is securely deleted or anonymised where reasonably practicable.

7. Data Security

We implement appropriate administrative, technical and organisational safeguards including access controls, encryption where appropriate, secure infrastructure, monitoring and internal security procedures to protect personal information. While we strive to protect your data, no method of electronic transmission or storage is completely secure and therefore absolute security cannot be guaranteed.

8. Your Rights

Subject to applicable law, you may request access to your personal information, seek correction of inaccurate information, request deletion where legally permissible, withdraw consent for optional processing, opt out of promotional communications and submit privacy-related grievances through the contact details provided by us.

9. Children's Privacy

Our services are intended for individuals who are legally competent to enter into a contract. Where minors access the Platform, such use should occur only with parental or guardian supervision in accordance with applicable law.

10. Third-Party Services

Our Platform may contain links to third-party websites, services and payment providers. Their collection and processing of personal information is governed by their own privacy policies, and we encourage you to review those policies before using their services.

11. Changes to this Policy

We may update this Privacy Policy periodically to reflect changes in law, technology or business operations. The revised version will be published on the Platform with an updated effective date. Continued use of the Platform after such updates constitutes acceptance of the revised Policy.

12. Contact and Grievance

For privacy-related questions, requests or complaints, users may contact our customer support team or the designated Grievance Officer through the contact details published on the Platform. We will endeavour to acknowledge and resolve requests within timelines prescribed under applicable law.

Disclaimer

This draft has been prepared from the supplied Terms & Conditions and is intended for review. Before publication, the document should be updated with the company's official effective date, grievance officer details, contact email, postal address, cookie disclosures, cross-border data transfer practices (if any), and any additional requirements under the Digital Personal Data Protection Act, 2023 or other applicable laws.